What should you do if an item is out of stock?

When an item is out of stock, suggesting an alternative dish is the most effective way to maintain customer satisfaction and a smooth dining experience. By offering alternatives, you demonstrate attentiveness to the guest's needs and help them make an informed choice without disruption to their dining plans. This approach also shows that you are knowledgeable about the menu, which enhances the customer's trust in your service.

Informing customers at the table can be part of the interaction, but merely stating that an item is unavailable without providing alternatives can leave them disappointed. Waiting for the item to be restocked is not practical in a dining environment, as it can result in frustration and delays. Ignoring a customer's request is unprofessional and can lead to a negative experience, which is something to be avoided in the service industry. Therefore, suggesting another dish not only solves the immediate issue but can also present an opportunity to upsell and introduce customers to something new and potentially delightful.