What should a server do if they make a mistake on an order?

When a server makes a mistake on an order, the most appropriate action is to immediately inform the guest, apologize, and fix the order promptly. Taking this approach demonstrates accountability and professionalism. It shows the guest that their satisfaction is a priority and that the server is committed to providing a positive dining experience. By addressing the mistake right away, the server can mitigate any potential frustration the guest might feel and restore their confidence in the service.

This proactive attitude can also help in maintaining a good relationship with guests, as it fosters an atmosphere of openness and trust. Quick resolution of an issue can turn a potentially negative experience into a positive one, encouraging guests to return to the establishment in the future.

On the other hand, ignoring the mistake or waiting until the end of the meal to address it only escalates the problem and can lead to greater dissatisfaction. Additionally, offering a discount without first resolving the underlying issue may not adequately address the guest's concerns and could even miss an opportunity for genuine customer service.