What is the difference between a comp and a void?

The distinction between a comp and a void is fundamentally rooted in their definitions and uses in restaurant operations. When an order is marked as a comp, it means that the item has been prepared and served to the customer, but for some reason—such as a complaint about the food or a promotional offer—the restaurant is not charging the customer for it. This reflects a situation where the customer has received the product, but it is being provided at no cost.

In contrast, a void is utilized for orders that were never completed or served. This could happen if a server realizes an error in the order entry before the food is prepared, or if the customer changes their mind about an item before it is fulfilled. In this context, a void indicates that the order did not proceed past the point of entry and was not made.

Understanding these terms is critical for proper restaurant management and customer service, as they ensure accurate billing and inventory tracking.