What do you do when a customer wants to speak to a manager?

When a customer expresses a desire to speak to a manager, it is important to address their request promptly and professionally. Taking them directly to the manager is the correct approach because it shows that you value their concerns and are committed to providing them with the best possible service. This action can alleviate any frustration the customer might be experiencing and demonstrates that you are willing to go the extra mile to ensure their needs are met.

Directing them to the front desk may create unnecessary delays and could leave the customer feeling dismissed, as this approach does not guarantee that they will actually see a manager. Informing them that the manager is busy without offering an alternative or assistance can also be seen as unhelpful, potentially exacerbating the customer's frustration. Additionally, while asking if you can help may be considerate, it might not address the customer's specific request to speak to a manager, which they likely feel is important. Therefore, escorting the customer directly to the manager is the most effective way to handle the situation and reinforces a strong commitment to customer service.