What action should you take if a guest seems unhappy with their meal?

The appropriate response when a guest appears unhappy with their meal is to ask them for feedback and offer a solution. This approach demonstrates attentiveness and a commitment to customer satisfaction. By engaging with the guest and encouraging them to share their concerns, you create an opportunity to understand the specific issue they are facing, whether it be related to the taste, temperature, presentation, or another aspect of their meal.

Offering a solution shows that you value their experience and are willing to make adjustments to improve it, which can help turn a negative experience into a positive one. This kind of proactive customer service is essential in the hospitality industry, as it can lead to a resolution that satisfies the guest and maintains their loyalty to the establishment. Listening to feedback also provides valuable insights that can help improve service quality in the future.