If a guest requests a cocktail that is not on the menu, what is your best course of action?

When a guest requests a cocktail that is not on the menu, using the available ingredients to make it is the best course of action. This approach demonstrates flexibility and a commitment to customer satisfaction. By accommodating the guest's request, you create a personalized experience that can enhance their enjoyment and overall impression of the establishment. Being knowledgeable about the ingredients and cocktail-making techniques allows you to confidently craft a drink that meets the guest's preferences, which can also foster a positive rapport with them.

While suggesting modifications to an existing drink or offering something else might have their merits, these options may not fully satisfy the guest's specific request. Politely declining could lead to disappointment and a negative dining experience. Therefore, utilizing what you have to create the requested cocktail showcases both creativity and willingness to provide excellent service.