If a drink needs to be remade, what steps should be taken?

When a drink needs to be remade, the correct procedure is to re-ring it in and void other drinks associated with that order. This ensures that the kitchen and bar staff are accurately informed about the customer’s needs and allows for clear communication regarding inventory and resources. By re-entering the drink order, the server confirms that the mistake has been acknowledged and rectifies it in the system, which helps in maintaining accurate records for billing and inventory management.

Additionally, voicing other drinks allows the server to streamline the order process and prevent confusion, ensuring that all items are accounted for correctly. This practice maintains a professional standard in service and promotes customer satisfaction, as it demonstrates attention to detail and responsiveness to customer needs. Changing the order entirely might lead to confusion or inconsistencies in the order, and ignoring the error undermines quality service and customer experience. Consulting the bartender to remake without re-entering could lead to issues with accountability and reporting as well.